What is the Cases2CS marketplace?

Cases2CS is an e-commerce platform that specializes in the sale of products related to the popular video game, COUNTER STRIKE 2. Our priority is to facilitate secure and seamless transactions for our customers, ensuring that they can acquire the items they desire without any hassles. At Cases2CS, we are dedicated to providing gamers with affordable access to the products they require.

Is it possible to modify the Steam account associated with my Cases2CS account?

Regrettably, it is not feasible to detach your Steam account from your Cases2CS account.

What's the process for adding funds to my balance?

To increase your balance, you must first sign in to your Account, visit your Account page, and select "Deposit." You'll be directed to a page displaying available payment providers. Select a suitable provider, enter the deposit amount, and complete the transaction.

Are there any fees for depositing funds?

No, there are no fees associated with adding funds to your account. However, the payment amount may be subject to an increase due to currency conversion at the payment system's exchange rate.

What's the expected timeframe for balance crediting after a successful payment?

The time required for balance crediting depends on the speed of our merchants' transaction processing. On average, it takes approximately 10 minutes for the balance to be credited. If the waiting period extends beyond several hours, please contact the technical support team of the payment system you used.

Is it possible to obtain a refund?

• • Users can add funds in specific denominations (e.g., 10, 25, 50, etc.) and use them to purchase in-game items directly from Cases2CS after they've been added to their account.
• • Funds from transactions that have been partially spent may not be eligible for refunds.
• • Once a product has been purchased, it cannot be refunded.
• • Deposits may be eligible for refunds only if an error occurred on the website's end.

Please note that the refund process may take up to 14 days. Additionally, a refund can only be issued through the same payment provider used for the initial top-up. Each operator may incur additional fees.

What are the steps to buying skins on Cases2CS?

1. Log in using your Steam account and provide your trade URL if you haven't already done so.
2. Add funds to your balance.
3. From the main menu, navigate to the Market page.
4. Select the items you wish to purchase and add them to your cart.
5. In the cart modal window, click "Buy" next to the skin you wish to purchase, and the trading bot will deduct the required amount from your balance.

To purchase items on our site, you must ensure that you have:
• A publicly accessible inventory in Steam.
• The correct trade URL.
• Active Steam Guard via email or mobile authenticator.

Where can I locate my purchased items?

All items purchased from the Cases2CS Market can be found on your Account Inventory page, which can be accessed from the left-side menu.
How can I monitor the status of my items? You can monitor the status of all your items by navigating to your Account page and selecting "Inventory" from the left-side menu. Here, you can filter all your items using the tab menu by selecting "All," "Active," "Sold," or "Sent."

What are the steps to send purchased items to my Steam account?

To withdraw items to your Steam account, follow these steps:
Go to your Account Inventory page.
Select the "Active" tab in the tab menu.
Choose the skin you wish to withdraw to your Steam account and click "Send."

I purchased an item from Cases2CS, but I cannot locate it on my Steam account. What should I do?

All your purchased items are stored on your Account Inventory page. You should be able to view them by clicking on "Inventory" from the left-side menu and selecting the "Active" tab from the tab menu. To transfer your purchased items to your Steam account, use the "Send" button.

What is the expected duration for transferring purchased items to my Steam account?

The delivery of your purchased items will begin as soon as you request to withdraw them to your Steam account. However, it's important to note that you only have a 10-minute window to accept or decline a trade offer on your Steam account.

How to activate Steam Guard Mobile Authenticator?

To activate the Steam Guard Mobile Authenticator, you can refer to the official Steam help page for a step-by-step guide. The link to the page is provided as https://help.steampowered.com/en/faqs/view/6891-E071-C9D9-0134.