Welcome to Cases2CS (“Cases2CS”, “Platform”, "We"). Your use of the Platform is governed
by these Terms of Service (“Terms”). By accessing and using the Platform, you agree to be legally bound
by the Terms as a binding agreement between you and Cases2CS. Please review them carefully. If you do
not agree to the Terms, please refrain from using the Platform or any of its content.
The Platform connects users who own virtual and digital items (“Items”) and allows them to trade or resell these Items using the Steam gaming platform, which is owned by Valve Corporation (US).
Please note that Cases2CS is not affiliated with Steam or Valve Corporation in any way. Users can exchange Items with each other or with Cases2CSt, in which case, Cases2CS will acquire ownership of the Items sold by the user in exchange for an Item in its possession.
For support, please contact Cases2CS's support staff through the options available on the Platform.
Cases2CS provides you with a personal, limited license to access and use the Platform and its services, provided you agree to and comply with these Terms. This license is non-transferable, non-sublicensable, non-exclusive, and revocable. You must be at least 18 years old and a natural person to use cases2cs.com. Items can only be held by legal residents of countries where using the Platform's services is allowed. Cases2CS may reject your purchase or acquisition of Items for any reason or adjust the pricing of Items at its discretion.
Upon creating your user account, you are required to provide accurate and complete information. If there are any doubts about your identity or the accuracy of the information you provided, Cases2CS has the right to request appropriate proof of identity to establish your identity and prevent fraud. You are strictly prohibited from:
If Cases2CS suspects any fraudulent or criminal activity, it may suspend transactions, disbursement of the credit balance, transmission of the Items or even suspend your account until the suspicion has been removed. Any attempt to disrupt or interfere with the Platform or any of its services, including manipulating the legitimate operation of the Platform, is considered a violation of Cases2CSt’s policy and may be subject to criminal and civil laws applicable in your jurisdiction.
Note that payments exceeding a certain amount may be subject to KYC protocol. When you sign in to the Platform through Steam, Cases2CS will only receive your Steam64ID, a unique identifier that can be used to receive information such as your games, items, friends, avatar, and display name from the Steam Web API.
You are solely responsible for safeguarding your login information and passwords. You must keep your login information and password (as well as your Steam Profile and Trade URL) confidential, prevent third parties from accessing your account, and monitor all activities under your account. You are also responsible for ensuring that any actions, offers, purchases, and exchanges you perform on the Platform comply with all applicable laws and regulations.
Please be advised that Cases2CS employees will never send you trade offers requesting Item verification without any items included in the offer. If you receive such an offer or any similar offer or request from someone claiming to be a Cases2CS staff member through email or any other means, please report it to Cases2CS support immediately. Moreover, do not add any staff members on Steam for site support as all support and instructions will only be provided through the Platform or via email at [email protected]. Please note that Cases2CS will not be held liable for any damages resulting from any fraudulent activity conducted by a third party claiming to be a Cases2CS staff member.
The Cases2CS wallet does not function as a bank account or a payment instrument. Instead, it serves as a prepaid balance solely for purchasing items that are available on the Platform from time to time. In order to use the Cases2CS wallet, the following requirements must be met:
Cases2CS assumes no liability for any losses incurred as a result of using your credit card or any other payment method to purchase items and/or receive credit.
By accessing and using the Website, whether or not you purchase any Products, you agree not to engage in the following activities:
We reserve the right to seek legal recourse and recover damages or compensation under these Terms or as permitted by law.
When you want to purchase any of our Products, select the one you want and pay for it using your preferred payment method. All payments are processed through third-party services, and we do not collect any payment information. We receive a notification only after the payment has been completed.
You agree to comply with all applicable tax laws, including reporting and paying any taxes related to your purchase of Products through the Website.
We promise to upload a purchased Product into your Account as soon as possible, usually within 24 hours of receiving notification of your payment. After that, you may withdraw the Product by transferring it to your Steam user account.
If payment fails or is refused by the payment service provider, we have no obligation to fulfill the purchase.
Products are considered digital content that is not supplied on a tangible medium according to Directive 2011/83/EU of the European Parliament and of the Council. Therefore, you acknowledge and agree that purchasing Products means you forfeit the right of withdrawal, and Products cannot be returned as prescribed in Article 16(m) of the Directive.
If you experience any problems with a Product, please contact us as soon as possible. We offer a 24-hour guarantee for Products that contain errors when uploaded to your Account or are different from the Products you purchased.
To avoid the risks associated with any potential involvement in illegal activities, Cases2cs strictly adheres to Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) regulations. By complying with these regulations, we aim to prevent and minimize any potential risks.
In order to maintain the highest standards of safety and compliance, we may conduct thorough analysis of all suspicious user activity and transactions on our platform. The list of activities deemed suspicious is determined exclusively by Loot-CsCase and encompasses, but is not limited to, the following:
As the KYC procedure is an essential component of our compliance with Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) regulations, we may request you to complete the KYC verification process by providing us with the following documents:
If you fail to provide us with the necessary KYC documents within 5 days after our request, we reserve the right to take certain actions, including but not limited to rejecting the investigated trade/transaction, freezing the investigated funds, or temporarily or forever suspending your account.
We urge you to contact us with any grievances or complaints, and we will endeavor to reach an amicable resolution through negotiation.
If you believe your rights under relevant consumer protection laws have been violated, you may use the European Commission's Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ to seek a solution. Additionally, there may be other dispute resolution platforms available in your country of residence.
We reserve the right to update, amend, or modify these Terms at any time. The latest version of the Terms will be posted on our Website, and the effective date of any changes will be indicated. By continuing to use the Website after the effective date of any updates, you indicate your acceptance of the current version of the Terms.
Our Company, owners, affiliates, contractors, and agents are not liable to you or any third party for any direct or indirect damages, including lost profits or lost business, or any special, indirect, consequential, exemplary, or incidental damages arising from your use or access to the Website or purchase of Products.
However, this section does not limit our liability for damages caused by our own gross negligence or intentional or unlawful misconduct. Furthermore, nothing in this section is intended to limit or alter your rights as a consumer that cannot be limited or altered under applicable law.
Our total liability shall not exceed the greater of the amount you paid us in the last 12 months or EUR 200.
We do not guarantee that the Website, its content, or Products will be error-free, uninterrupted, or free of defects, or that the use of the Website will produce specific results. The Website, content, and Products are provided on an "as is" and "as available" basis.
All information provided on the Website is subject to change without notice. We do not guarantee that any files or other data you download from the Website will be free of viruses or other harmful features. We disclaim all warranties, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. We are not liable for the acts, omissions, and conduct of any third parties related to or arising from your use of the Website. You assume full responsibility for your use of the Website and purchase of Products. Your sole remedy for dissatisfaction with the Website or its content is to stop using the Website or such content. This limitation of liability is a part of the agreement between the parties. We are not responsible for the proper and error-free or uninterrupted operation of any services provided by Valve Corporation, including but not limited to Steam.
Should you have any questions or concerns about the website, please feel free to contact us at [email protected] via email. We will do our best to reply as quickly as possible.